FREQUENTLY ASKED QUESTIONS

Do I have to be vaccinated against coronavirus?

Vaccine requirements have only been announced for cruises departing through April 14, 2022.  Please note that we are only approving or denying requests for sailings health protocols have been announced for.

For Cruises Departing from All U.S. Homeports including San Juan, Puerto Rico

All Royal Caribbean guests age 12 and older must present proof of full COVID-19 vaccination with the final dose of their vaccine administered at least 14 days before sailing. Kids age 5 to 11 who have been vaccinated may present proof of full vaccination and follow the protocols for vaccinated guests. While we do not require kids younger than 12 to be vaccinated, many are and it is highly likely destinations will begin to require guests age 5 and older to be vaccinated. We will notify booked guests as this guidance evolves.

Each guest’s regimen must include at least two doses of vaccine unless the guest received the single dose Johnson & Johnson vaccine. This is per U.S. CDC guidance, and no exceptions will be made, even if the guest's resident country has authorized a single-shot regimen for a two dose vaccine.

We strongly recommend that fully vaccinated guests receive a booster dose when they become eligible to do so, though it is currently not required. It is highly likely many destinations will soon begin to require booster doses for all eligible guests to be considered fully vaccinated. We will notify booked guests as this guidance evolves.

Royal Caribbean will not accept a Certificate of Recovery in lieu of a vaccination record card for guests of vaccine eligible age. 

For guests departing from Florida homeports, this vaccine requirement is the policy of several international governments for a cruise ship to enter their waters. We remain in contact with local governments in the ports we visit and will update the policy if advised.

What if I cannot get vaccinated due to a disability or pre-existing medical condition? What if I am not vaccinated for religious reasons? What if I have recently recovered from COVID-19 and am not now eligible to be vaccinated?

Vaccine Accommodation for Medical or Religious Reasons

Please contact our Access Department at (866) 592-7225 or send an email to special_needs@rccl.com so that our team can guide you on what documents will need to be submitted for consideration. You should contact them as soon as possible and ideally no later than 30 days before your cruise departs. You can also have your local travel agent or International Representative contact us. Should you require it, our fax number is (954) 628-9622. 

Please note that vaccine accommodated guests must adhere to all health protocols and travel requirements for unvaccinated guests as required by the cruise line and at the local, state and national level.

What is the dinner attire?

There are two formal nights (Captains night), which is ties, tuxes, dresses, Class A uniforms, etc. Other nights, usually smart casual is appropriate in the formal dining room. No shorts or bathing suits. There are other restaurants to eat at if you want to stay in shorts or super casual. There is 24 hour room service and a pizza bar, buffets and sushi bar.

Can I have a cabin by myself?

You can have a cabin to yourself, however, you still have to pay for double occupancy, less the taxes of one traveler. If you do not want to pay for double occupancy and you are booking as a solo traveler, we can try to match you with one or two other solo travelers from our group. We try match you up the best we can so everyone will feel comfortable with each other.

What do I need cash for on the cruise?

Your room gratuity is not included. Cruise lines recommend for a regular cabin $14.50 per person per day and for suites $17.50 pp for the trip as standard gratuity for your room steward and dinner server and add this to your on board account automatically.. The maitre de is not included in this amount. You will be given an envelope to tip him if desired.
Alcohol and sodas are not included, but cash is not accepted. You will need to set up an on board charge account at the time of check in.

We also recommend tipping the porters $1 per bag. If you are traveling on the bus, we recommend a $1 tip per bag for the driver each way.

Are there irons and hair dryers on board?

Hair dryers are on board. Irons are not allowed on board however the steward may have an iron you can use.

Do I have to be a firefighter or law enforcement to book into this group?

No, all friends and family are welcome to join the group. The group and events are geared towards public safety professionals but that doesn't mean you won't enjoy them and have a great time. We do ask that all guests attending our private events are 21 years of age or older.

Can I bring alcohol with me on board?

Guests are allowed to bring one bottle of wine or champagne per guest with them when they board. Have people snuck liquor on board? Sure. Check out www.cruiseflasks.com. Drink packages are also available from the cruise lines.

Do I need a passport?

Passports are not required yet for closed circuit cruises.  Our Caribbean cruises do not require a passport. However, we highly recommend you have a passport or passport card if you plan on exiting the boat in international countries. You are required to provide a certified copy of your birth certificate and your drivers license or you may use your passport or passport card for ID. Please click on the link for more information about passports.

Our Alaska sailing will require a passport for re-entry into the United States as the final port of call will be Vancouver, Canada. All passports must be outside of 6 months of the expiration date to be valid.

Is my cabin refundable?​

Please read our cancellation policies below for applicable cancellation fees. We highly recommend travel insurance to protect your vacation investment.

What is the cancellation policy? 

We highly encourage purchasing a travel insurance plan. We have some great flat rates with our group policy we contract for. This policy includes Cancel For Any Reason (CFAR), medical evac, trip interruption, lost luggage, and much more. 

Click here to see the cancellation schedule for your cruise

CANCELLATION SCHEDULE

 

If you purchased a travel insurance policy, please refer to your policy for refund guide lines.

 Can I pay by cash or check?

Yes, you can pay by check, cash, or any major credit card. It is all secured processing through one of the worlds largest, secured web payment processors on-line.

Can I make payments?

 

Yes, absolutely. We can set you up on an auto pay plan monthly or every other month. You can also make payments whenever you want online at MAKE PAYMENTS.

What is included in the price?

Our rates include the cruise fare, the taxes, port charges/fees and an entertainment fee.  Entertainment fees are waived on Grand Suites and higher category cabins.

 

What if I want a cabin style I don't see on your site?

 

We should be able to get you whatever cabin type you want as long as it is available from the cruise line. Any cabins not in our inventory require a $250 per person deposit. Please call or email us and we can confirm availability. 

 

Can I pick my cabin number or location at the time I book?

 

If you want a specific cabin, we can check the availability. If it is available, you  may reserve it with a $250 per person deposit.
 

Your agreement when you book.

YOUR AGREEMENT WITH GUNS AND HOSES TRAVEL

    Before we make arrangements for your flight, hotel, car rental, tour, cruise, or other  trip, we require that you read this information. Your booking completion will signify your agreement with the following terms and conditions:

    Guns and Hoses Travel (“GNH”) acts as a sales agent for any airline, hotel, car-rental company, tour operator, cruise line, or other service provider named in your itinerary (“Suppliers”).  GNH is not responsible for acts or omissions of the Suppliers or their failure to provide services or adhere to their own schedules.

    GNH assumes no responsibility for and shall not be liable for any refund, personal injury, property damage, or other loss, accident, delay, inconvenience, or irregularity which may be caused by: (1) any defaults, wrongful or negligent acts, or omissions of the Suppliers; (2) any defect in or failure of any vehicle, craft, equipment, or instrumentality owned, operated, or otherwise used or provided by the Suppliers; (3) any wrongful or negligent acts or omissions on the part of any other party not under GNH’s control; and (4) any Supplier price drop after your travel arrangements have been confirmed, paid in full, or ticketed.  You hereby release GNH from all claims arising out of any problem covered in this paragraph.

 Travel arrangements involving airline and cruise components are subject to supplemental price increases that may be imposed by the supplier and/or government after you have completed your purchase. You hereby consent to any such price increases and authorize your credit or debit card to be used for them. Suppliers have their own contracts covering cancellation penalties and other terms and conditions, and you may be bound by those contracts regardless of whether you receive notice of their terms. By signing below, you are consenting to those terms and conditions.

    GNH has no special knowledge regarding the financial condition of the Suppliers, unsafe conditions, health hazards, weather hazards, or climate extremes at locations to which you may travel.  For information concerning possible dangers at destinations, GNH recommends contacting the Travel Warnings Section of the U.S. State Department at (202) 647-5225 or www.travel.state.gov.  For medical information, GNH recommends contacting the Centers for Disease Control at (877) FYI-TRIP or www.cdc.gov/travel.  You assume full and complete responsibility for checking and verifying any and all passport, visa, vaccination, or other entry requirements of your destination(s), and all conditions regarding health, safety, security, political stability, and labor or civil unrest at such destination(s).  You hereby release GNH from all claims arising out of any problem covered in this paragraph. You agree that the courts in Lake County, FL will be the exclusive jurisdiction for all claims brought by you or GNH, and you hereby submit to the personal jurisdiction of those courts.

    For your protection, we strongly recommend that you purchase trip cancellation and travel accident insurance. However, no representation or description of the insurance made by our staff constitutes a binding assurance or promise about the insurance. We also strongly recommend that you use a credit card for your purchase, so that you can exercise your rights under the Fair Credit Billing Act if you do not receive the services you purchased.